There are usually 3 main drivers when collecting feedback:
1. Improving Customer Experience & Customer Satisfaction
2. Learning more about your customer
3. Collecting new leads and e-mails
In long-term these drivers grow your sales as your customers are happier and you can target your marketing better - but what if you could sell more instantly through feeling-based feedback?
We at Feedbackly offer new solution - Upsell Module to do exactly this!
OFFERING UPSELL FOR EACH CUSTOMER GIVING FEEDBACK
You can automate upsell or cross-sell offers based on the feedback the customer gives you. With Feedbackly you can, not only enhance customer experience through feedback, but create instant gratification for the customer. Automate offers for unhappy, neutral and happy customers and sell more instantly.
The overall process is simple:
Collect feedback in any channel (kiosk, web, e-mail, link etc.)
Ask respondent to give e-mail to participate in Feedbackly-sponsored iPhone-competition
Respondent receives instant upsell offer after giving feedback and an email reminder
FEEDBACKLY SPONSORED IPHONE COMPETITION TO GET MORE FEEDBACK
Through Feedbackly-sponsored competition you can attract over 3 times more feedback givers than without any prize included. This way you can collect valuable e-mails to your marketing database and create more through targeted marketing.
HOW TO CREAT UPSELL OFFERS WITH FEEDBACKLY?
The picture below describes the process in short.
Learn more how to create upsell offers in practice here!